Refund & Returns Policy – Aswag.net

Introduction

Thank you for shopping at Aswag.net. Your satisfaction is our top priority. This Refund and Returns Policy outlines your rights and our responsibilities in accordance with Saudi eCommerce regulations.

1. Return Conditions

You are eligible to request a return in the following cases:

• The product arrived damaged or defective
• You received a different item from your order
• The order was not delivered within the promised timeframe

All returns must meet the following conditions:

• Product must be unused and in original packaging
• Return request must be submitted within 7 days of delivery
• Order number and invoice must be provided

2. Refund Process

Once your return is approved, your refund will be issued to the original payment method.

• Processing time: 5–14 business days
• Shipping fees are non-refundable unless the issue is our fault

3. Return Shipping

• Customer pays return shipping if reason is personal (e.g., change of mind)
• Aswag.net covers shipping if the issue is our responsibility
• Items must be securely packaged before return

4. Non-Returnable Items

• Used or opened products
• Perishable goods
• Custom or special-order items

5. Contact Us

If you need help or want to request a return:

📧 support@aswag.net