Introduction

Thank you for shopping at Aswag.net. Your satisfaction is our top priority. This Refund and Returns Policy outlines your rights and our responsibilities in accordance with Saudi eCommerce regulations.

1. Return Conditions

You are eligible to request a return in the following cases:

  1. The product arrived damaged or defective.

  2. You received a different item from your original order.

  3. The order was not delivered within the promised timeframe.

All returns must meet the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return request must be submitted within 7 days of receipt.

  • The original order number and invoice must be provided.

2. Refund Process

  • Once the return is approved, a refund will be issued to the same payment method used for the original purchase.

  • Refund processing takes 5–14 business days, depending on your bank or payment gateway.

  • Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

3. Return Shipping

  • The customer is responsible for shipping costs if the return is not due to an error by Aswag.net (e.g., change of mind or wrong size).

  • If the error is on our part, Aswag.net will cover all shipping and return costs.

  • Returned items must be securely packaged and sent to the address provided by our support team.

4. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Used or opened products.

  • Perishable items or those with limited shelf life.

  • Customized or special-order items.

5. Contact Us

If you have any questions or wish to request a return, please contact our support team:
support@aswag.net
or use the “Contact Us” form available on our website.